Shipping policy

Thank you for shopping with us. Please review our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays)

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time Estimates

Estimated delivery times after shipment:

Please note that shipping times are estimates and may vary due to carrier delays or external factors.

Multiple Shipments

Orders may be shipped in separate packages depending on item availability. Items may arrive at different times.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. Orders cannot be changed or modified once placed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier

If your package is marked as delivered but not received, please contact the shipping carrier directly.

Shipping Delays

We are not responsible for delays caused by shipping carriers, customs, weather, or other factors outside of our control.

Order Issues

If you experience an issue with your order (such as receiving a damaged or incorrect item), please contact us within 5 days of delivery at:

Email: sugarprincess.online@gmail.com

Include your order number and clear photos so we can assist you as quickly as possible.

“Processing time is separate from shipping time. Orders may arrive in multiple packages.”

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